UX Audit and Recommendations
for Healthcare Applications and Software
Leveraging award-winning insights from over 1500 successful Healthcare projects, we offer evidence-based UX design enhancements that eliminate friction points, improve user outcomes, and elevate the visual appeal of your software.
As your healthcare product grows and evolves, reaching a strategic crossroads is inevitable…
A UX audit provides the insights needed to make pivotal decisions with confidence.
Perhaps you've established product-market fit and now you're looking for ideas to create a more intuitive and beautiful user experience.
Maybe your apps and software platforms have evolved into a "Frankenstein" as you've expanded or integrated features, and it's now time to establish greater consistency across interfaces.
Or perhaps you just have so many app and software projects on the go you need some extra support to guide your UX iterations.
A UX Audit is the first step for healthcare startups and enterprises seeking to overcome these challenges and accelerate the release of better applications.
What's So Special About
A Koru UX Audit?
Unlike other UX companies that merely offer surface-level suggestions, we provide evidence-based UX design recommendations to make your app more intuitive, accessible, and effective for patients and providers. And accelerate your leadership in your niche.
To stay relevant every healthcare app needs constant improvement. And that's hard to do when you designed it, launched it, and maintain it. You simply can't keep the same 360-degree vision you had when you started.
With this understanding, your UX Audit zeroes in on specific areas of concern to address challenges such as these
User Engagement and Experience
- Session time, interactions per visit, and repeat usage are below industry averages.
- Increased support inquiries and negative feedback about navigation and usability.
- Frequent user errors in intuitive areas lead to poor overall experience.
Onboarding Challenges and Feature Discovery
- New users find the onboarding process confusing or frustrating.
- Users request existing features, indicating they are hard to find or not intuitive.
Interface and Design Feedback
- The user interface is seen as outdated compared to competitors, affecting retention.
- Internal teams report that users find the app hard to use or navigate.
- The UI hasn't been updated to reflect new functionalities or offerings.
Platform and Accessibility Discrepancies
- User experience varies significantly between desktop and mobile platforms.
- Accessibility standards are not met, excluding some users.
Conversion and Performance Metrics
- Low conversion rates from demo-to-trial and trial-to-purchase indicate user journey issues.
- Performance metrics show declines after recent updates or redesigns.
AI/LLM Integration Concerns
- Reluctance to integrate AI/LLM due to limited expertise, data privacy and automated decision concerns.
We help healthcare product teams overcome challenges like these every day.
The UX Advice That Only
A Healthcare Insider Could Give
While other UX companies generalize in all types of applications,
Koru specializes in collaborating with healthcare and medical UX teams.
With more than 1500 successful healthcare projects completed over the past 13 years, our nuanced understanding of healthcare applications allows us to offer accurate and actionable insights for:
Telehealth & Patient Engagement
Telehealth Platforms- Home Health Solutions
- Patient Portals & Apps
Pharmacy & Medication Management
- Pharmacy & Medicine Dispensing Software
Financial & Administrative Solutions
- Bill Estimators
- Revenue Cycle Management
- Claim Processing
Electronic Health Records (EHR)
- Laboratory & Practice Management Solutions
- Enterprise Messengers
Data & Analytics
- Data Visualization & Dashboards
- Analytics & Reporting Platforms
Advanced Technologies
- Artificial Intelligence & LLM Apps
- Enterprise Virtual Assistants
Here are just some of the opportunities
your Koru UX Audit may uncover:
Adoption, Engagement and Retention
Identify and eliminate barriers to user satisfaction, thus improving user experience and increasing engagement for higher adoption, engagement, and retention leading to better outcomes for patients and providers
Market Leadership And Expansion
Provide a roadmap for continuous improvement and innovation to keep your product relevant and competitive (especially when expanding product lines, entering new markets, or integrating new technologies including merging digital assets from acquisitions).
Operational Costs
Identify Opportunities to simplify the user journey thus reducing the need for initial training and ongoing support
Brand Continuity And Dominance
Ensure all elements of your applications adhere to your brand's visual and interactive standards (maintaining brand identity, enhancing recognition, and building trust in the marketplace).
Errors And Bottlenecks
Streamline complex healthcare processes, making systems easier to navigate and reducing the likelihood of user error (critical in environments where mistakes can have serious consequences).
Compliance and Security
Comply with stringent healthcare regulations (such as HIPAA in the U.S.), by securing and simplifying patient data management and access, limiting vulnerabilities that could lead to security breaches.
Want To Learn More?
The Next Step Is To Request A Free UX Discovery Session
Request A Free UX Discovery
The 7-Step Koru UX Audit Process
There are two fundamental traps in healthcare UX:
We employ a seven-step process to pinpoint critical design deficiencies hindering user experience and deliver solutions that make your product beautiful, intuitive, and easy to use. Here's how we do it:
Goals and Objectives
While other UX companies showcase their expertise, we focus on understanding your needs. What are your business goals? Who are your users? What is their feedback? What do you want from this UX audit?
App Assessment
Like a mechanic test-driving a car, our designers use your app and document issues. They analyze user interactions and conduct thorough competitive and heuristic evaluations.
Data Collection
This is where we see things through your users' eyes. We engage with stakeholders through surveys, interviews, observations, and diary entries to understand:(a) What tasks they use the product for(b) Their pain points(c) What they like
Analysis and Synthesis
Our team puts your raw data under a microscope to identify patterns and pain points in the current UX design. We define user personas and create detailed journey maps to visualize the user experience including specific opportunities for improvement.
Recommendations and Reporting
We turn our findings into actionable recommendations, prioritized by impact and feasibility. Your UX Audit report includes data visuals and user feedback to show how changes will improve the user experience and meet business goals.
Implementation Guidance
You now have a clear path to remove bottlenecks and reach the next milestone. We can help implement the changes or provide the guidance you need to do it yourself or work with other UX designers.
Follow-Up and Optimization
Our support doesn't stop once the report is delivered. Whether you engage us for full implementation (like most clients do). Or reach out for advice at specific stages of the project. We're here to help you refine the UX continuously as your user needs and business goals evolve.
Want To Find Out More? Here's The Next Step…
- Before either party commits to a complete UX Audit, we will schedule a chat to understand your current situation including your concerns and goals. We will gladly answer your questions and share insights from our 1500+ successful projects whether you proceed to the next stage or not.
- This session is an opportunity for both of us to learn more about the other and determine if we're a good fit to collaborate. If we decide it's not a great fit, we'll do our best to point you towards someone who can help.
- If it makes sense to move forward with an audit, we will recommend a custom plan of action based on your unique situation.
- When you say "yes" we get started straight away. Our team moves fast and sticks to a clear schedule of sprints so you always know what's happening.
Trusted by people like you.
As the founder of UrgentIQ, working with Koru UX Design to develop our MVP was a crucial step in our journey.
Their expertise was evident as we onboarded our beta customers and transitioned toward a more mature version of our UX-first urgent care platform. What truly sets them apart was the maturity and creativity of their design team, coupled with their remarkably quick turnaround times—crucial elements that were vital to our project's success. I highly recommend Koru UX Design to anyone looking to elevate their product with a professional and efficient service.
Nathaniel Gibbs, Founder & CEO
Request A Free UX Discovery Session
Ready to elevate your healthcare product with a comprehensive UX audit? Take the first step towards creating a more efficient, user-friendly, and compliant application today.
Take the next step - schedule a call with our UX experts to see how we can help you scale faster.
